By Lin Lixin, Shine
At the end of 2021, two videos evaluating the worst and best experiences of barrier-free facilities in Shanghai received a lot of attention on the video-sharing platform Bilibili.
The uploader, Zhao Hongcheng, 31, is a wheelchair-user woman who was born in Shaoyang City in central China’s Hunan Province. She was diagnosed with poliomyelitis at the age of 1. She currently lives in Shanghai.
Zhao became a vlogger in early 2019 with the username “Dachengzi Haomeimei” and found fame after uploading a video of a trip to Guangzhou. In two days, the video had been viewed more than 2,000 times.
As a full-time blogger now, she has released 65 videos and shares her daily life with her nearly 76,000 followers. More importantly, she tries to assist persons with disabilities and help them better integrate into society.
In one of her posts, she narrated her experience at Tsutaya Books in Shanghai. The bookstore would not allow strollers and wheelchairs inside and demanded that they should be stored “at the front desk.”
After waiting outside the store for over ten minutes in the hope that someone from the store would help them out, Zhao’s boyfriend Xie Lipeng went inside to negotiate with the manager.
Eventually, they were allowed in but it left a sour taste with Zhao.
“Do you think everyone sitting in a wheelchair can stand up after entering the store? Each one of us wants to play and have fun. So why is it a mistake on my part?” she commented.
She narrated another incident, this time at the prestigious Bund One Art Museum. Zhao and Xie were told that because it was crowded on weekends, they would not be allowed in. This was despite the fact they were selling concession tickets for people with disabilities.
Again, they managed to get in but felt like “outsiders.”
On December 6, Zhao received a message on her Weibo account stating that Tsutaya Books had improved facilities for wheelchair users.
A notification at the entrance of the bookstore now reads: “People with strollers and wheelchairs, please pay attention to safety. Ask shop assistants for help if necessary.”
But Zhao also stated she felt the warmth of the city and went on to post videos of her “three best experiences” in the city.
“I would give Shanghai 7-out-of-10 marks,” Zhao told the Chinese-language Shanghai Morning Post.
Zhao was impressed with the facilities and services at the Shanghai Natural History Museum and Museum of Art Pudong.
ET Stage found a special mention in the videos. It wasn’t particularly well-equipped with facilities for persons with disabilities but the helpful staff members won her over.
Zhao moved to Shanghai in August 2019 to work with Meituan. She uploaded a video of her taking a bus in Shanghai. Although the bus had facilities to deal with disabled people, the driver wasn’t trained and took a long time to get her onto the bus.
The video was viewed nearly 160,000 times but nothing more came out of it. Zhao was told to write to Shanghai municipal government’s proposal collection office. She got a prompt reply which led to better training of bus staff in dealing with people with disabilities.
Statistics from China Disabled Persons’ Federation showed that China had 85 million disabled people in 2020.
Shanghai has been trying to improve barrier-free facilities since the 1980s, the most recent being a regulation released in June 2020.
At the Shuicheng Road Station, on Metro Line 10, there are maps and information in Braille for students at the nearby Shanghai School for the Blind. An “Accessibility Guide Manual” was released in 2020, and includes information for visually impaired, deaf and mute and physically challenged passengers.
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